FAQ

Frequently Asked Plumbing Questions

If an answer is not listed here, please contact us. We are happy to answer any questions that you may have!

Q - WHY SUPPORT A LOCAL PLUMBING COMPANY?

Answer:

By supporting local companies, you are supporting your local community and entrepreneurship! As a small business we strive to provide friendly, fair, and affordable services 100% of the time. With over 16 years of experience, you will notice the care and quality that Scott offers in his plumbing craftmanship will be consistently demonstrated in each service call he attends; he treats and plumbs every home as it if it his own!

Being a locally owned and operated company, we eliminate all hidden fees such as costly diagnosis fees (these are fees that some larger companies charge just to send a plumber to your house!); we simply charge for labour and parts. For your peace of mind, we are fully licensed with the City of Edmonton, have appropriate business insurance, and WCB coverage. If you would like to see our credentials, please ask upon arrival!

To ensure that Scott is the right plumber for you, please take a look at our public reviews and gallery page

Q - WHAT FORMS OF PAYMENT DO YOU TAKE?

Answer:

We accept cash (exact change only), debit (including e-transfer), and credit card payments.

Please note that for all services we will always create an invoice, so if you need this for your records in addition to a receipt please let us know and we will be happy to provide this to you.

Q - WHAT ARE YOUR HOURS?

Answer:

Our hours are flexible! We try our best to accommodate our client’s needs, so if you require an evening or weekend appointment please let us know.

Q - PEX VS. COPPER?

Answer:

At Scott 2 Go Plumbing we believe that using PEX is the better plumbing solution. PEX is not only more sustainable to the environment but it is easier to work with and is overall a more durable plumbing material in comparison to copper. PEX tubing and fittings are immune to corrosion and more unlikely to burst in freezing temperatures unlike copper pipes and fittings.

We are only a call away if you would like to transition your plumbing system from copper to PEX.

Q - WHAT CAN I DO FOR PREVENTATIVE MAINTANENCE?

Answer:

Preventing plumbing problems and significant water leaks before they happen can help save you from costly repair bills in the future. Here are a couple of our trusty tips and tricks that can help you maintain the life of your plumbing system and avoid major water issues:

Preventing Clogged Drains

  • Never flush anything other than human waste and toilet paper down the toilet. Items such as feminine products, dental floss, hair, napkins, and fats, oils, and greases can cause blockages in your pipes.
  • Never pour anything other than water and soap down your drains. A good rule to remember, especially for fats, oils, and greases is “store it, don’t pour it!”
  • Have a professional plumber snake your drains once every year to remove debris.

Visit our drain cleaning services page for more information.

Preventing Leaks

  • Never pour anything other than water and soap down your drains. A good rule to remember, especially for fats, oils, and greases is “store it, don’t pour it!”
  • Ensure that your pipes are properly insulated or re-routed away from exterior walls of your household to prevent them from freezing in cold temperatures.
  • Replace your cold and hot water hoses connecting your washing machine every 5 years.
  • Check and mark your water meter often. If you notice a large discrepancy in your water bill there may be a leak.
  • Check the P-traps located under your kitchen and bathroom sinks often to ensure they are not leaking.

Visit our leak repair services page for more information.

Maintaining Sump Pumps

  • Examine your sump pump every year to ensure they are running properly. When examining your sump pump remove all dirt, gravel, sand, and other debris to increase efficiency in the life of your pump.
  • Replace your sump pump every 10 years at minimum.
  • Keep your sump pump off the ground of the sump pit to prevent dirt and debris from entering the motor.

Visit our sump pump repair/replacement services page for more information.

Maintaining Hose Bibs

  • Maintain your hose bib, especially in the winter months, to avoid cracks and leaks.
  • Before frost hits, be sure to remove your garden hose to avoid warping or splitting your hose bib once freezing temperatures arrive.
  • If your house has a shut off valve for your outdoor faucet shut this off for the winter months to restrict water access.
  • If your house does not have a shut off valve turn the handle on the hose bib when winterizing to drain any excess water out of the pipe.

Visit our hose bibs and outdoor plumbing services page for more information.

Maintaining Plumbing Fixtures

  • Examine the inside of your toilets regularly for any signs of wear.
  • Contact a professional plumber to repair or replace your plumbing fixtures if you notice any cracks, corrosion, leaks, drips, or wear.

Visit our plumbing installation/repair services page for more information.

WANT TO LEARN MORE?

Follow Scott 2 Go Plumbing on Facebook and Instagram to explore posts, projects and connections we have with our community. You may also contact us at any time for a free quote or more information about our company. If you wish to read more details about the services we offer, then you can see them on our Services page.

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